Terms and conditions

Lufada de Ternuras, hereinafter referred to as the "Seller", promotes and sells Baby Gi branded products through the website www.babygi.pt.

The "Buyer" refers to an individual acting and purchasing as a final consumer, outside the scope of any business, trade or profession. If you are not a final consumer, we kindly ask that you do not make purchases through the online store www.babygi.pt.

The Seller reserves the right not to process orders placed on www.babygi.pt whenever there are reasonable doubts regarding the Buyer's status as a final consumer or when the orders do not comply with the General Terms and Conditions of Sale presented herein. These General Terms and Conditions exclusively govern the offer, acceptance of orders, transmission and delivery of products purchased through the website www.babygi.pt.

The Buyer shall provide the Seller with a valid and complete email address, postal address or any other contact details and agrees that the Seller may use such information to contact the Buyer whenever deemed necessary.

The Seller reserves the right to cancel any order, even if it has already been confirmed, in the following situations, without being liable for any damages or costs:

• The product is no longer available (the payment will be refunded);
• The billing information is incorrect or cannot be verified;
• The order is flagged by our Security Systems as an incorrect order or a potentially fraudulent order;
• Payment is not received within 2 days after the order has been accepted;
• There are indications that the consumer is under 18 years of age;
• There are indications that the consumer is not a final consumer;
• It is detected that the price displayed on the website is incorrect;
• It is not possible to deliver the order to the specified address.

All orders received are subject to verification, including the delivery address, the accuracy and reliability of the consumer's information, and fraud prevention checks. Any suspected fraud will be reported to the competent authorities.

4. Payment Methods

Only the payment methods available in our online store are accepted.

ATM Payment Reference (Portugal only)

If you choose to pay by ATM Payment Reference, a payment reference will be generated based on the total value of your purchase. Once your payment has been confirmed, your order will be dispatched.

After the payment has been successfully completed using the ATM reference, you will automatically receive an email confirming that your payment has been processed.

This payment method is available only for purchases made in Portugal.

Payshop

When shopping online, you may choose Payshop as your payment method.

A payment reference will be generated, allowing you to pay for your order at any Payshop agent quickly and securely, without the need to provide any personal payment information.

Visa

If you choose to pay by Visa credit card, your payment will be processed securely.

In accordance with the security standards established by VISA International and Europay/Mastercard International, all payment authorisation requests using these card systems can only be processed if the card security code (CVV2/CVC2) is provided.

The security code is a three-digit number printed on the back of the card, immediately after the card number, on the right-hand side of the signature panel.

Mastercard

If you choose to pay by Mastercard credit card, your payment will be processed securely.

In accordance with the security standards established by VISA International and Europay/Mastercard International, all payment authorisation requests using these card systems can only be processed if the card security code (CVV2/CVC2) is provided.

The security code is a three-digit number printed on the back of the card, immediately after the card number, on the right-hand side of the signature panel.

Maestro

If you choose to pay by Maestro card, your payment will be processed securely.

In accordance with the security standards established by VISA International and Europay/Mastercard International, all payment authorisation requests using these card systems can only be processed if the card security code (CVV2/CVC2) is provided.

The security code is a three-digit number printed on the back of the card, immediately after the card number, on the right-hand side of the signature panel.

Order processing will begin once payment has been received.

Failure to complete payment within 2 business days of placing the order may significantly affect the availability of the product(s) ordered.

Payments can only be processed if the billing information provided can be verified.

Your payment information will be encrypted within the PayPal system from the moment you enter it until your transaction has been processed and will not be stored on a public server.

Although we use encryption software, the security of information and payments transmitted over the Internet or by email cannot be guaranteed.

The Seller shall not be liable for any damage suffered as a result of the use of electronic means of communication, including, but not limited to, damage arising from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties, or computer programs used for communications or the transmission of viruses.

The prices of the products displayed on the website are the final retail prices charged to the consumer.

Total Price

The total price shown at the "Checkout" stage includes all applicable taxes. Prices are confirmed at the time the order is placed, and you may print your order confirmation for future reference.

Price Changes

The prices of the products displayed on the website are subject to change. The Seller reserves the right to change prices at any time without prior notice. The prices displayed at the time of purchase are the prices applicable to that purchase.

Pricing Errors

Please note that, although the website is updated with the utmost care, pricing information displayed on the website may occasionally contain errors.

The Seller does not sell second-hand products, defective products, or products of a quality lower than Baby Gi's quality standards on www.babygi.pt.

The main characteristics of each product displayed on www.babygi.pt are described on the respective product page. Products offered for sale on the website may not correspond exactly to the actual products in terms of images and colours due to the Internet browser and monitor used.

All products are supplied with an identification tag attached. Please do not remove the product tag if you wish to return the purchased item.

Should you decide to exercise your right of withdrawal and return the purchased products, the Seller reserves the right to refuse the return of products that do not have the original identification tag attached, have been altered from their original condition, show signs of use, or have been damaged.

Delivery

We deliver products from Monday to Friday. Orders can only be delivered to a residential or business address.

A delivery is deemed to have been completed once the delivery receipt has been signed at the agreed delivery address.

Delivery Times

Orders are dispatched within 5 business days after payment has been confirmed. The expected delivery time is typically 48 hours, although this may vary.

The Seller uses a third-party logistics provider to carry out deliveries and is therefore subject to the availability and operating conditions of that provider. Public holidays, long weekends, or other festive periods may result in delivery delays.

The Seller shall not be liable for any failure or delay in performing its obligations where such failure or delay results from an event of force majeure (any event, act, or omission beyond its reasonable control).

Inspection Upon Delivery

Upon delivery, the Buyer must inspect the packaging for any visible damage. If the products appear to be damaged, the Buyer should refuse delivery of the order and return it immediately.

The Seller will refund all amounts paid for the order once the returned goods have been received at the warehouse and the return process has been completed.

After receiving the order, the Buyer must inspect the delivered products within 15 days. The Seller will consider the products accepted if they are not rejected within this period.

Shipping charges are applied per order.

The cost of each domestic shipment within Portugal ranges from €5.70 to €8.00, depending on the selected CTT Expresso shipping service.

For international shipments, shipping costs vary depending on the destination country and will be displayed during checkout before payment is completed.

Order Cancellation

The Buyer may cancel an order free of charge, provided that it has not yet been dispatched.

If the Buyer wishes to cancel an order, they must contact our Customer Support Service and request its cancellation. If the cancellation request is accepted, the Buyer will be notified by email, and the cancellation will be processed at no cost.

If the cancellation request cannot be accepted because the order has already been dispatched, the products will be delivered to the Buyer. Should the Buyer still wish to cancel the order, they must refuse delivery of the package. Once the products have been returned and received, the purchase price of the returned item(s) will be refunded.

Any shipping costs arising from the refusal of delivery shall be borne by the Buyer.

Return of Defective Products

The supplier of goods or service provider shall reimburse the consumer for all payments received, including the delivery costs.

The Buyer has the right to return delivered products if they are found to be defective or otherwise non-compliant.

The refund will be processed within 14 days from the date on which we are informed of the decision to return the product, including the delivery costs, in accordance with Article 13(2) of Portuguese Decree-Law No. 24/2014 of 14 February.

If the claim is deemed justified, the purchase price of the product(s), together with any shipping costs paid by the Buyer, will be refunded to the customer's account.

For further information regarding the returns procedure, please refer to the Help / FAQs section of our website.

Returns Due to Withdrawal

If, for any reason, the Buyer is not satisfied with the products ordered, they may return them within 15 days of receiving the order, provided that:

The products have not been washed or used. Unless otherwise stated, the Buyer may try on clothing solely to check its size and fit but may not wear it.
The product retains its original characteristics, and the packaging is not damaged (packaging that has been carefully opened will not be considered damaged).
The product is returned complete.
Returns will not be accepted for:
Products that have been altered or whose identification label has been damaged or removed.

Shipping costs associated with returns due to withdrawal shall be borne by the Buyer.

Product Exchanges

Products may be exchanged within 15 (fifteen) days of the delivery date.

If the replacement product has a higher price than the original purchase, the Buyer must pay the difference when submitting the exchange request.

Refund Information

Refunds will be made by bank transfer within 14 days after the Buyer has submitted the return request and once the returned product(s) have been received and processed.

For further information regarding the returns procedure and refund times, please refer to the Help / FAQs section of our website.

The fulfilment of orders placed through the website is subject to the availability of the respective products.

The Seller makes every effort to ensure that all products offered for sale on the website are in stock. However, the Seller reserves the right to refuse any order or cancel an order that has already been confirmed if the product subsequently becomes unavailable.

In such cases, the Seller will inform the Buyer accordingly and will refund any amount paid for the unavailable product(s).

Promotions displayed on the website are valid only for the period in which they are advertised, unless otherwise stated on the website.

The Seller shall not be bound by any promotional offer. In the event of typographical errors, pricing errors, or any other inaccuracies in the information published on the website, the Seller reserves the right to cancel any purchase or sale concluded on the basis of such errors.

The Seller shall only be liable for damages suffered by the Buyer where such damages result from a breach of the Seller's contractual obligations towards the Buyer, or where the Seller's liability arises under applicable law.

If the Buyer suffers damage related to the operation of the website, the Seller's liability shall be limited to:

Damage to Baby Gi products.

The maximum compensation payable (where applicable) shall be limited to the purchase price of the product(s) concerned.

The Seller shall not be liable for any damage suffered by third parties resulting from the use of any of our products. Likewise, the Seller shall not be liable for any damage suffered by the Buyer as a result of the improper use of its products.

The Seller shall not be liable for any damage resulting from incorrect information published on the website.

None of the limitations set out in this section shall apply where the Buyer has suffered damage as a result of the Seller's gross negligence or wilful misconduct.

All trademarks, designs, text, documents, videos, music, product names, and any other materials and content available on the website, including the titles used on the website, are the property of the Seller. Users/consumers are prohibited from using, reproducing, copying, distributing, or otherwise exploiting any such materials without the prior written consent of the Seller.

Users/consumers are only authorised to electronically copy and print portions of the website where this is necessary to place an order or to use the website as a shopping resource.

Users/consumers are not authorised to make any other use of the website or its contents.